Finally a customer service AI agent that speaks clearly and with true knowledge of the context on his mind.

Rationale Care offers a revolutionary approach to customer support through intelligent virtual agents. Trained on company-specific data and content, these agents deliver personalized and scalable assistance, ensuring a seamless user experience.

The conversations back office platform helps detect topics, analyze sentiment, and extract core information from the conversations.

CARE key features

Multilangual support

Leverage your database of documents and assets no matter the language they're written in. Give multilingual answers in fluent and easy to understand sentences.

Scale globally, even with small and localized teams: the multilingual powers of CARE helps your CX tackle any kind of challenge.

Data-based

Answers in a glance, but always with coherence. The outputs of CARE are rooted on your terms, policies, documentation and specs, and can be supercharged with your customers' data to give them always relevant outputs.

Your customers will love how the support you offer is always on point, remembering their preferences, previous chats and previous orders.

Proactive

CARE not only gives answers always on point, but can be as integrated as you need in your platform: provide internal links, suggest items from your e-commerce or trigger support tickets for the (human) customer support.

Not only GEN can answer to most of the common questions about your organization services and products, but it can suggest directly in the conversation products to be added to the cart, or links to specific information.

A platform to drive your customer relationship to success

Rationale CARE has two core touchpoints: the Backoffice Suite and the Conversational Agent, deeply linked to boost your customer support operations and leverage your customers data.

Backoffice Suite

The Backoffice Platform acts as the brains behind the operation. Here, user messages are analyzed to understand sentiment and intent. This allows the system to respond appropriately and efficiently.
The platform also facilitates human-machine collaboration: when a situation requires human intervention, the platform seamlessly connects the customer with a live agent. This ensures a smooth and efficient customer support experience, even for complex situations.

Conversational Agent

Designed to seamlessly interact with customers across various channels, the Agent can take the shape of a chatbot, be integrated in your ticketing systems, help your manage conversations with third parties apps (such WhatsApp business or Messenger).

  • Is trained on your company’s specific data and content, allowing it to provide personalized and accurate information to customers.
  • Uses the users account data and historic activities to provide coherent and on-point answers.
  • Is multi-modal, meaning it can process files, images, and documents. This allows it to tackle complex customer inquiries and provide detailed responses.
  • The agent is completely customizable, ensuring its responses align with your brand voice and address customer needs effectively.

Seamless and insightful, at your fingertips

100%

Deliver ansewers immediatly to most common questions

24/7/365

Provide support seamlessly with no delay

Unlimited

Engage and help an unlimited number of users in real-time

Why Rationale CARE?

Excellent CX

Rationale Care's AI-powered conversational agent can provide personalized and timely support to customers 24/7. This can help to reduce wait times, resolve issues more quickly, and improve overall customer satisfaction.

Cost-effective

Rationale CARE can help to reduce the cost of customer support by automating many of the tasks that are typically handled by human agents. This can free up human agents to focus on more complex issues, and can lead to significant cost savings over time.

Insights

Rationale Care can collect and analyze data on customer interactions, which can be used to gain insights into customer behavior and preferences. This information can be used to improve products and services, target marketing campaigns, and make better business decisions.

What is possible with Rationale

Augmented Content Creation 5

Rationale Knowledge augments your team as an intelligent co-author. It can dynamically generate product descriptions, draft emails and communications, suggest press releases and marketing copy, and provide AI-powered content assistance across domains.

Multi-Modal Intelligence

Go beyond keyword searches. Rationale Knowledge provides in-depth multi-modal analysis of your docs through natural language queries. Ask it to categorize documents or chats, extract specific information, summarize key points, and answer general or nuanced questions.

Scalable Knowledge Acceleration

While assisting on individual documents saves time, Rationale Knowledge exponentially compounds productivity by rapidly processing thousands of documents. What once took years of effort can now be achieved in days, unlocking insights from your collective knowledge at unprecedented scale.

Discover the others Rationale AI family solutions